Privacy Policy

RKS Mental Health & Wellness Center ("RKS", "we", "us") respects your privacy. This policy explains what personal data we collect through this website, why we collect it, how we protect it and the rights you have. It applies to this website only. Information you share in counselling sessions is protected by professional confidentiality and the consent you give when you begin counselling.

1. Who we are

RKS Mental Health & Wellness Center is responsible for the personal data described in this policy. You can contact us at info@rksmentalhealth.in or +91 93423 15159 (Mon – Fri, 9 AM – 5 PM IST), or write to us at 3/417, Chinnaiyan Kovil Pirivu, Kombaikkadu Pudur, Ichipatti Post, Tiruppur, Tamil Nadu 641668.

2. What we collect

When you browse this website

You don't need an account to use this website, and we don't use advertising or analytics trackers. Like most websites, our hosting provider may automatically record standard technical information, such as your IP address, browser type, the pages you visit and the time of your visit, to keep the site secure and working. These logs are kept for a short period.

When you contact us

If you call or email us, we keep the details you choose to share, such as your name, contact details and the reason you got in touch, so that we can respond and arrange an appointment.

When you book an appointment online

We collect your name, mobile number, the service you choose and your preferred date and time. Your email address and any notes are optional. We send a one-time code by SMS to verify your mobile number before the appointment is confirmed. Please don't share sensitive health details in the notes field; you can discuss them with your counsellor in person.

3. How we use your information

• To respond to your enquiries and arrange or change appointments.
• To verify your mobile number and send booking confirmations by SMS.
• To keep this website secure and working properly.
• To meet our legal and professional obligations.

We do not sell your personal data, and we do not use it for advertising.

4. Your consent

We process your personal data with your consent, or where the law otherwise permits, in line with India's Digital Personal Data Protection Act, 2023. You can withdraw your consent at any time by contacting us. Withdrawing consent doesn't affect anything we did before, but we may then be unable to arrange or keep an appointment for you.

5. Children and young people

We support children and adolescents. Enquiries and bookings for anyone under 18 should be made by a parent or legal guardian, and we process a child's personal data only with verifiable consent from a parent or guardian. We don't track, monitor the behaviour of, or target advertising at children.

6. Who we share it with

We share personal data only with service providers that help us run our services, and only as much as they need:

• our website hosting provider;
• our SMS provider, to send verification codes and booking confirmations;
• our email provider, to receive and reply to your messages.

These providers must protect your data and use it only on our instructions. We may also disclose information when the law requires it.

7. How long we keep it

We keep personal data only as long as we need it for the purposes above, or as long as the law or our professional record-keeping obligations require. Booking requests that are never verified are deleted within 24 hours. Technical logs are kept for a short period.

8. How we protect it

We use reasonable security safeguards, including encrypted connections (HTTPS) and access limited to authorised staff, to protect your personal data from loss, misuse and unauthorised access.

9. Your rights

Under the Digital Personal Data Protection Act, 2023, you can:

• ask for a summary of the personal data we hold about you and how we use it;
• ask us to correct, complete, update or erase your personal data;
• withdraw your consent;
• nominate someone to exercise your rights if you are unable to; and
• raise a grievance with us and, if it isn't resolved, complain to the Data Protection Board of India.

To use any of these rights, contact us using the details below. We may need to confirm your identity before acting on your request.

10. Grievances

If you have a concern about how we handle your personal data, contact our grievance officer: [Name, to be appointed], RKS Mental Health & Wellness Center, 3/417, Chinnaiyan Kovil Pirivu, Kombaikkadu Pudur, Ichipatti Post, Tiruppur, Tamil Nadu 641668, info@rksmentalhealth.in.

11. Links to other websites

This website links to other services, such as Google Maps. Their own privacy policies apply when you use them.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

13. Contact us

RKS Mental Health & Wellness Center
3/417, Chinnaiyan Kovil Pirivu, Kombaikkadu Pudur,
Ichipatti Post, Tiruppur, Tamil Nadu 641668
Phone: +91 93423 15159 (Mon – Fri, 9 AM – 5 PM IST)
Email: info@rksmentalhealth.in